Welcome to Druk Ride Help Page
Thank you for choosing Druk Ride for your travel needs.
Whether you're looking to book a bus ticket or need a taxi on demand, we're here to assist you. Below are some helpful guidelines to ensure a smooth experience:
Booking a Bus Ticket:
- Search for Routes: Enter your departure city, destination, travel date, and number of passengers to search for available bus routes.
- Select Your Trip: Browse through the available options and select the one that best fits your schedule and preferences.
- Choose Seats: Select your preferred seats from the seating chart, if applicable.
- Enter Passenger Details: Fill in the required passenger details for each traveler.
- Review and Confirm: Double-check your trip details, including date, time, and passenger information, before proceeding to payment.
- Make Payment: Choose your preferred payment method and complete the transaction securely. On-Demand Taxi Service:
Book a Taxi:
- Enter your current location, destination, and desired pickup time to book a taxi.
- Select Vehicle Type: Choose from available vehicle options based on your needs, such as standard sedan, SUV, or luxury car.
- Track Your Ride: Once your booking is confirmed, track the location of your assigned taxi and estimated time of arrival (ETA) in real-time.
- Contact Your Driver: Communicate directly with your driver through our platform for any specific instructions or updates.
- Enjoy Your Ride: Sit back, relax, and enjoy a comfortable journey to your destination with our professional drivers.
- Rate and Review: After your ride, provide feedback on your experience to help us maintain service quality.
Frequently Asked Questions (FAQs):
How can I cancel my booking?
- You can cancel your booking through your account dashboard. Please note any applicable cancellation fees.
What if I miss my bus or taxi?
- Contact our customer support team as soon as possible to discuss alternative options.
Are there any additional fees?
- Transparent pricing is displayed during the booking process. Any additional fees, such as luggage charges, will be clearly communicated.
Is it possible to change my booking details?:
- Depending on availability and our policy, changes may be possible. Contact our support team for assistance.
Customer Support: If you have any further questions or need assistance, our customer support team is available 24/7 to help. You can reach us through: * Live Chat: Instantly connect with a support representative through our website.
Email: Send us an email at support@drukride.com for assistance.
* Phone: Call our toll-free number at +975 17128791 / toll free no: 1303 (within Bhutan during business hours)
Thank you for choosing Druk Ride. We look forward to serving you and ensuring a pleasant travel experience.